Who We Are
This Privacy Policy explains how Twiletap (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit this website or place an order with us. Our website address is: https://twiletap.com (this will be updated once the site is live at its permanent domain).
Information We Collect
We collect information that you provide directly to us, and some information automatically as you use our website:
- Contact details — your name, phone number, and email address, when you place an order, create an account, or contact us.
- Delivery information — your billing and shipping address, used to deliver your order.
- Order information — the products you order, order value, and order history.
- Payment/transaction information — for Cash on Delivery orders we do not collect payment card details; for bKash payments we record the bKash transaction ID you provide at checkout to verify your payment. We do not store your bKash PIN or full bKash account credentials.
- Account information — if you create a customer account on our website, we store your account login details and order history associated with that account.
- Cookies and session information — small files used to keep your cart and session working correctly while you browse and check out.
- Website usage and security logs — basic technical information such as IP address and browser information, used to help keep our website secure.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your order, including delivery and, where applicable, payment verification.
- To contact you about your order, such as confirming delivery details or resolving an issue.
- To provide customer support, including handling exchange, return, or general enquiries.
- To help protect our website and customers from fraud, abuse, and unauthorised access.
- To keep our website’s shopping cart and checkout functioning correctly through the use of cookies.
We do not sell your personal information to third parties, and we only use your information for the purposes described in this policy.
Cookies
Our website uses cookies that are necessary for core functionality, such as remembering the contents of your shopping cart and keeping you logged in to your account. If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience next time you comment.
Sharing of Information
We share your information only where necessary to fulfil your order or operate our website, for example with our delivery/courier partners for the purpose of delivering your order. We do not share your personal information with third parties for their own marketing purposes.
Data Retention
We retain order and account information for as long as reasonably necessary to fulfil the purposes described in this policy, including record-keeping for customer support and accounting purposes, or as required by applicable law. If you have an account with us, we retain your account information for as long as your account remains active.
Your Rights and Requests
You may contact us at any time to ask what personal information we hold about you, to request a correction, or to request that we delete information we hold about you, subject to any legitimate business or legal record-keeping needs (for example, completed order records). We will respond to reasonable requests as promptly as we can.
Security
We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet can be guaranteed to be 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
WhatsApp / Phone: +880 1711-934811
Email: faysal@twiletap.com
Address: House 23, Road 3/B, 3rd Floor, Sector 09, Uttara, Dhaka-1230, Bangladesh